Frequently Asked Question's
Q: How can I make a booking?
Booking Something Social is easy! Simply fill out our online contact form under the 'Book" tab with your event details, and we will get back to you within two business days to discuss your vision and provide a custom quote.
Q: Can I make the payments for my booking in installments?
Sure can! Once an invoice is sent, a booking deposit of $50 is required to secure your event date and the items you wish to hire. The initial deposit is non-refundable and the remainder of the fee can be paid off up until 14 days before the event date.
Q: My event is being held at a venue, what time will you arrive to setup?
We understand that event planning can be overwhelming, Something Social will take care of contacting the venue for your event setup, so you can sit back and relax. Backdrop display's require 1.5 - 2 hours of set up time, we will arrange a suitable time with the venue and let you know the week of the event.
Q: What happens after the event? Will I need to pack everything up?
Of course not! Something Social will return the following day to pack down the backdrop display. Don't forget, the balloons are yours to keep! You're welcome to cut them down and take them home otherwise they will be poped and disposed of.
Q: l would like to order a personalised sign, where will collection be?
We are located on the southside of Cairns. The collection address will be provided upon confirmation of booking. Something Social also offers delivery and collection within the Cairns area.
Q: How far do you travel?
Something Social service the Cairns area from Gordonvale to Palm Cove. If your event is outside of this area please contact us directly.
Q: Could I order a balloon garland alone, without a backdrop package?
You sure can! To ensure your decorations look amazing, Something Social provide balloon garlands from 4 meters in length. Please contact us directly for a quote at somethingsocialfnq@gmail.com.
Q: I would like to read the T&Cs, where can I find this?
You can view our Terms and Conditions here.